PRIVACY POLICY

We may collect and store the following categories of personal information:

a. Identity & Contact Information:

• Full name
• Email address
• Phone number
• Mailing address
• Age/date of birth
• Business or company name (if applicable)

b. Transactional & Booking Information:

• Ticket tier selected
• Order confirmations and payment reference numbers
• Dietary or accessibility requirements
• VIP preferences and workshop selections
• CRM/booking platform activity history

c. Financial & Payment Information:

• Payment method used (via secure third-party processors)
• We do not store full credit card or banking details on our servers

d. Website & Technical Data:

• IP address
• Browser type and version
• Device type and operating system
• Geolocation (if permitted)
• Cookies, pixels, and session IDs
• Clickstream data and site behavior analytics

e. Marketing & Communications Data:

• Newsletter subscriptions
• Email open and click rates
• Ad campaign responses
• Feedback forms, survey responses, and testimonials
• Video call participation (live or recorded)

Your personal information is collected via:

• Direct submissions (e.g., forms, event registrations, email opt-ins)
• Our event ticketing platform (to be announced – all compliant with privacy regulations)
• Website tracking via cookies and analytics tools (Google Analytics, Meta Pixel, etc.)
• Emails, calls, SMS, and CRM platforms like Go High Level or similar
• Social media interactions or competitions
• In-person events and check-in systems

We only collect and use your personal data where it is reasonably necessary for our business activities, including:

• Registering your attendance and managing ticketing logistics
• Sending event-related updates, confirmations, and changes
• Responding to enquiries and providing customer support
• Personalising your experience (VIP tiers, dietary needs, etc.)
• Marketing future events, programs, or digital products
• Complying with legal obligations and record-keeping requirements
• Improving our content, ads, and website experience

RTG uses cookies, pixels, and tracking tools to enhance your browsing and event experience. This includes:

• Remembering user preferences
• Analysing website traffic
• Retargeting visitors via social ads (Meta, TikTok, Google, etc.)
• Measuring the effectiveness of our campaigns

You can manage cookie settings through your browser or opt out of remarketing via ad settings on Facebook/Google.

We may share your data with the following third parties only when necessary and under strict confidentiality:

• Ticketing platforms (e.g., Humanitix, Ticketbo – to be confirmed)
• Payment processors (e.g., Stripe, Square, PayPal – RTG does not store card data)
• Email marketing services (e.g., Go High Level, Mailchimp, Klaviyo)
• CRM and automation tools
• Website analytics platforms (e.g., Google Analytics, Meta)
• Legal and regulatory authorities, if required by law
• Sponsors or partners, only with your explicit consent

• The event may be recorded (audio, video, photography) for promotional and archival purposes
• Your image, voice, and likeness may be captured and used by RTG for marketing (website, social media, advertising, etc.)
• You waive the right to inspect or approve final materials and waive any right to compensation
• If you do not wish to be recorded, please notify staff upon entry and we'll make reasonable efforts to accommodate your request

Your data is stored securely on password-protected servers and encrypted third-party cloud platforms with multi-factor authentication where available. We:

• Regularly audit our systems for vulnerabilities
• Restrict access to sensitive information to authorised personnel
• Implement breach detection protocols

While no system is 100% secure, we take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, or modification.

Some of our service providers may store or process your data outside of Australia (e.g., in the United States). We ensure those third parties meet privacy obligations consistent with the Australian Privacy Principles or higher.

Under the Privacy Act, you have the right to:

We retain personal information:

• For as long as necessary to fulfill the purposes outlined in this policy
• To meet any legal, financial, or reporting obligations
• Or until you request deletion (unless legally required to retain it longer)

RTG 2026 is not intended for individuals under 15 years of age. Attendees under 18 must be accompanied by a parent or guardian unless otherwise approved by RTG in writing.

We do not knowingly collect data from minors without consent.

We may update this Privacy Policy to reflect legal or business changes. The "Last Updated" date at the top will be revised, and updates will be posted on our website.